Terms and conditions

These terms apply to everything you buy from LOVEissue via loveissue.com. They also apply to business orders placed through the B2B portal, with the additions in article 12.

1. Who we are

LOVEissue is located at De Deckerestraat 26, 4388 HX Oost-Souburg, the Netherlands, and is registered with the Dutch Chamber of Commerce (KvK) under number 68495579. You can reach us at info@loveissue.com or 06 84886306.

2. Applicability

These terms apply to every offer from LOVEissue and to every agreement you enter into with us, unless we agree otherwise in writing. If any provision is void, the remaining provisions remain in full force.

3. Prices and offer

All prices in the web shop are in euros, including VAT and excluding shipping costs. You can see the shipping costs in your basket and at checkout, before you pay.

We do our best to show everything accurately. An obvious error, such as a clearly incorrect price, is not binding on us. Our jewellery is handmade, so small differences in colour or shape compared with the photo are possible.

4. The agreement

The agreement is concluded as soon as your payment has succeeded. You will then receive a confirmation by email with your order and the invoice. An order whose payment fails or expires is cancelled; in that case nothing has been purchased.

5. Payment

At checkout you pay through Mollie, by iDEAL, credit card, Apple Pay, PayPal, Bancontact or bank transfer. If you pay by bank transfer, we ship as soon as the amount has been received. You can read more about this on the Payments page.

6. Shipping and delivery

We ship with PostNL. The shipping costs are:

• The Netherlands: € 4,95, free from € 50
• Belgium and Germany: € 5,95, free from € 100
• France, Luxembourg, Spain, Italy and Austria: € 8,95, free from € 100

A parcel worth more than € 100 is sent insured and delivered only against a signature. We usually ship within 1 to 3 working days of your payment and in any case within 30 days. If that is not possible, we will let you know and you may cancel the order free of charge.

If a parcel is returned to us because the address was incorrect or nobody accepted it, the cost of a second shipment is yours. You can read more on the Shipping page.

7. Right of withdrawal and returns

You can withdraw from a purchase within 14 days of receipt without giving any reason. Let us know within that period at info@loveissue.com and then send the product back within 14 days.

Return the product unworn, undamaged and, where possible, in its original packaging. The cost of returning it is yours. We refund the purchase price, including the cost of the original delivery, within 14 days using the payment method you used, as soon as we have received the product or you have shown that you have sent it back.

Excluded are jewellery personalised at your request and earrings whose seal has been broken for reasons of hygiene. How to return an item is explained on the Returns page.

8. Warranty and complaints

You are entitled to a product that does what you may reasonably expect of it. Check your order when it arrives. If something is not right, let us know as soon as possible and in any case within two months of discovering it, at info@loveissue.com, preferably with a photo. We will respond within 14 days.

9. Liability

To the extent permitted by law, our liability is limited to the amount you paid for the product. This does not apply in the event of intent or gross negligence, and it does not limit your statutory rights as a consumer.

10. Force majeure

If circumstances beyond our control, such as a strike or a disruption at the carrier, prevent us from delivering or from delivering on time, we will let you know. If the delay lasts longer than 30 days, you may cancel the order free of charge.

11. Privacy and intellectual property

How we handle your data is described in our privacy policy. All texts, photos and designs on this website belong to LOVEissue and may not be used without our written permission.

12. Business orders

For orders placed through the B2B portal, the following arrangements also apply:

• Prices exclude VAT. A customer from another EU country with a valid VAT number is charged under the reverse-charge mechanism.
• A proforma is a proposal subject to stock availability and does not create an obligation to pay. After the stock check, quantities or prices may change; you will see this reflected on the order.
• You pay the invoice within the payment term stated on it, 30 days by default.
• The right of withdrawal does not apply to business orders.
• The goods delivered remain the property of LOVEissue until the invoice has been paid in full.

13. Applicable law and disputes

Dutch law applies to every agreement with LOVEissue. If we cannot resolve a matter together, you can submit your complaint to the competent court.

Contact details

LOVEissue
De Deckerestraat 26
4388 HX Oost-Souburg
The Netherlands

Email: info@loveissue.com
Phone: 06 84886306
KvK (Chamber of Commerce): 68495579