Payments

How to pay

You pay at checkout through Mollie, a payment company supervised by De Nederlandsche Bank. After placing your order, you go to Mollie's secure payment page and choose how you want to pay:

• iDEAL
• Credit card (Visa, Mastercard, American Express)
• Apple Pay
• PayPal
• Bancontact
• Bank transfer

The methods you see may vary by country. There are no extra costs.

After your payment

Once your payment has gone through, you immediately receive an e-mail with your order and the invoice as a PDF. You can also find that invoice in your account, if you have one. No confirmation? Check your spam folder or e-mail us.

If the payment fails or you cancel it, your basket is still waiting for you and you can try again. The order itself lapses; nothing has been paid.

Paying by bank transfer

If you choose a bank transfer, Mollie gives you the account number and the reference to use. We ship your order as soon as the amount has arrived. This can take a few working days.

Secure payment

You enter your payment details with Mollie, not with us; we never see your card number or bank details. The connection is always encrypted.

Refunds

If you send something back or we cancel an order, we refund you through the same payment method you used. The amount is usually in your account within a few working days; how long it takes depends on your bank. You can read more about this on the Returns page.

Business orders

If you order as a shop through the B2B portal, you pay by invoice. The payment term is stated on the invoice, 30 days by default. Transfer the amount to NL90 RABO 0317 8946 92 (BIC RABONL2U) in the name of LOVEissue, quoting the invoice number.

Questions

Do you have a question about your payment? E-mail us at info@loveissue.com or call 06 84886306.