Returns

14 days to return

Not quite what you were looking for? You can return your order within 14 days of receiving it, without giving a reason.

What a return must meet

• The jewellery is unworn and undamaged.
• If possible, send it back in its original packaging.
• Jewellery personalised at your request cannot be returned.
• For hygiene reasons, earrings cannot be returned once the seal has been broken.

How to return

Email us within 14 days of receipt at info@loveissue.com with your order number and what you would like to return. Then send the product back to us within 14 days. The cost of returning it is yours. If you would like us to create a return label for you, we will deduct its cost from the amount you get back.

Would you rather exchange? Just say so in your email. We will let you know whether your new choice is in stock.

Your money back

We will refund the purchase price, including the shipping costs you paid for the original delivery, within 14 days of receiving the product. You will get it back via the payment method you used. How quickly it reaches your account then depends on your bank.

Something wrong with your order?

If a piece of jewellery is damaged or your order is not right, that is not a regular return. Let us know as soon as possible, preferably with a photo. In that case, the cost of sending it back is ours.

Business orders

The right of withdrawal does not apply to orders placed through the B2B portal. If something is wrong with a business delivery, please contact your agency or us.